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Web Governance Principal

Job ID: 209162
Location: ARNOLD, MO, United States
Date Posted: Jun 30, 2020
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Teleworking: No

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Job Description

Description

 

This position provides support by applying extensive knowledge of various sciences on all domains. Web governance includes processes, policies, and procedures for establishing guidance specific to agency websites and other web presences. 

 

Duties may include:

  • Facilitate web requests through process flows by evaluating and operating based on web governance policies and instruction.

  • Provide Tier 2 customer service to assist in evaluating and resolving web property issues and Content Management System (CMS) trouble tickets.

  • Further develop the web request process based on inter-organization integration, updates to policies and instructions and/or guidance reform.

  • Develop and maintain familiarity with standard web policies across the agency, the IC, and industry best practices.

  • Develop and maintain knowledge of the Domain Name System (DNS) and the interworkings of web properties.

  • Gather web request metrics and provide useful data for organizational analytic visualization.

  • Organize and administer the Web Steering Group and Web Community of Practice (Web CoP).

  • Act as Web CoP secretariat by ensuring logistics, communications and necessary support is provided to the Web CoP and Web CoP Chair.

  • Develop automated features to enhance web governance services using cutting-edge digital practices/capabilities.

  • Deliver a dashboard to enable customers to follow the status of their web or content requests online and provide executive views of the dashboard.

  • Provide training on UI/UX tools and templates to grow self-service and assisted-service customer base.

  • Monitor, audit and validate automated dashboards for efficiency opportunities and integration points between teams.

  • Identify like capabilities across the agency and utilize interpersonal skills to enhance web governance.

  • Assist with hardware and software approvals and acquisition.

  • Perform risk assessments on various tools and applications.

  • Create SOPs to ensure appropriate use of tools and applications used within the organization.

Qualifications

REQUIRED EXPERIENCE: 
  • Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience.
  • Demonstrated experience researching and/or applying standard web policies or best practices across the IC, and/or private industry.
  • Demonstrated experience organizing and/or hosting executive level meetings ensuring logistics, communications, and necessary support is provided to the meeting chairs/board members.
DESIRED EXPERIENCE:

  • Minimum of 3 years’ experience with business workflow and appropriate capabilities/tools (e.g. Redmine, JIRA, etc.).
  • Minimum of 1 year experience with dashboard capabilities (e.g. Tableau) to deliver internal and executive data views.
  • Minimum of 1 year experience researching, understanding, and/or working with Domain Name System (DNS) and/or the interworkings of web properties.
  • Minimum of 1 year experience organizing, attending and/or working with the NGA Web Community of Practice (Web CoP) or similar CoP across the IC, academia, and/or private industry.




Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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