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IT Service Availability Analyst

Job ID: 209149
Location: RICHMOND, VA, United States
Date Posted: Jun 30, 2020
Category: Information Technology
Subcategory: Metrics and Data
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

About the SAIC MSI Program


SAIC has been awarded a $165 million contract by the Commonwealth of Virginia to serve as a multi-sourcing service integrator (MSI). Under the contract, SAIC will provide an innovative approach to assist the Virginia Information Technologies Agency (VITA) with modernizing the state’s technology infrastructure. SAIC will coordinate and monitor multiple IT infrastructure services suppliers for state executive branch agencies. The MSI is the cornerstone of a strategy that will diversify the state’s portfolio of suppliers, improve service delivery quality, ensure cost-competitiveness, and provide transparency and accountability into the commonwealth’s service delivery platform.


Responsibilities:

  • Provide information technology infrastructure library (ITIL) Service Availability Management of multiple service providers
  • Responsible for services delivered on Availability Management assurance and analysis to develop, maintain Availability Plans, which prioritizes, and strategizes IT availability for infrastructure services.
  • Determine availability requirements of business areas for existing, new, and enhanced IT computing services.
  • Establish baseline measures, key performance indicators (KPIs), and reporting for service availability that reflects business, user, and IT support organization requirements.
  • Assess availability of IT infrastructure components, determine impact on services provided to the business, and decide if level of availability is sustainable.  If not, recommend the appropriate cost-effective design changes needed to satisfy Service Level Agreements (SLAs).
  • Work to optimize availability of IT infrastructure, systems, and services to meet commitments to clients related to availability target levels in a cost-effective manner.
  • Provide a holistic view of client's environment making recommendations to improve overall service availability.
  • Participate in Change Management process to assess changes and communicate any risks from an availability perspective.
  • Participate in post-incident and problem reviews to assess impact on availability.
  • Conduct availability risk assessment for existing services.
  • Gather availability data, perform analysis, generate reports, and communications as necessary.
  • Monitor, analyze, and proactively address availability issues
  • Investigate and make recommendations to improve service availability


Qualifications


  • Bachelor Degree in related discipline and six (6) years or more of related experience; Masters and four (4) years or more experience; May consider a high school education and an additional 4 years of experience in lieu of a degree.
  • Candidates who have completed ITIL v3 2011 Foundation or above are preferred
  • Strong analytical, organizational, decision-making, diagnosis, creative problem-solving, verbal, written, and presentation skills
  • Proficient with Microsoft Office
  • Familiar with service level monitoring and reporting tools 
  • Working knowledge of organizational project management disciplines, tools, and practices
This position requires SAIC's customer approval of your qualifications to support the Virginia Information Technology Agency (VITA) -  (MSI) Support Services Contract which includes successful completion of the VITA Enterprise Background Check, comprised of a Virginia State Police and Federal Bureau of Investigations fingerprint background investigation.


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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