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Senior Desktop Engineer_NASA_EAST

Job ID: 209004
Location: HUNTSVILLE, AL, United States
Date Posted: Jun 30, 2020
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

Job Description:
 
SAIC is looking to hire a Sr. Desktop Engineer with the EUSO group supporting NASA in Huntsville, Alabama
 
Program Info:
 
The End-User Services Program Office (EUSO) is located at MSFC and one of the Agency’s six program offices under the Agency Office of the Chief Information Office (OCIO). We oversee the portfolio of services and capabilities associated with the end-user services domain, which includes defining and executing overall strategy, roadmaps, standards, policies, investments, and projects.
 
The scope of the EUSO includes Agency-wide: End User Compute, Mobile, and Print Device Management, End User Software Management, email and calendaring (O365 and NOMAD), Business Productivity Services, Infrastructure Services, Enterprise Service Desk (ESD), Local Service Desks, End User Standards, and IT Security.  Our contract Enterprise contract is ACES, and the follow-on contract is NEST.
 
Responsibilities Include:
  • Responsible for researching, evaluating, testing, and designing platform configuration models for end user computers and mobile devices.
  • Assist in design of end user data management strategy and Microsoft OneDrive optimization, to include development of performance metrics and service levels.
  • Ensure reliable backup and recovery of necessary data.
  • Provide analytical support to the program management team regarding platform engineering capabilities, functions, and solutions.
  • Maintain an awareness of trends within the technology industry.
 
Technical Skills Summary:
  • Excellent knowledge in installing and configuring Microsoft, Apple, and LINUX Operating Systems.
  • Excellent knowledge of Microsoft Windows 7/10 OS components and services, Microsoft Windows 2012 Server and Microsoft Active Directory and Group Policy functionality
  • Skilled in configuration and maintenance of network and cloud storage devices and services.
  • Experience with common end user network applications and software distribution systems, such as System Configuration Center Manger (SCCM), BigFix, Intune, and Jamf.
  • Experience with Virtual Desktop services, Citrix MCS and PVS
  • Experience with system automation/configuration scripting including: VB/VBS, PowerShell
  • Understanding of system security compliance requirements. 

Qualifications

Required Education & Experience:

  • Bachelor’s degree and nine (9) years of related Desktop Engineering experience
  • 4 years of experience accepted in lieu of degree 
Required Skills:
  • Experience designing/engineering/architecture experience in end user computing technologies Including Systems Center Configuration Management (SCCM) and Microsoft deployment toolkit
  • 2 + years of experience with O365 administration and experience with Microsoft Azure
  • Expertise in Configuration Management Engineering Support for Enterprise Wide Customer hardware and software installation and maintenance of Servers/Systems and related equipment.
  • Experience documenting end user requirements and user guides
  • Expertise providing strong written and verbal communication.
  • Experience with customer ticketing systems such as ServiceNow
  • Must meet 8570 Compliance requirements to include Security + CE if required.
Required Certs/Clearances:
  • ABILITY TO OBTAIN A GOVERNMENT PUBLIC TRUST SECURITY CLEARANCE


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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