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Systems Analyst - Tier II (VG01432)

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Job ID: 208852
Location: WASHINGTON, DC, United States
Date Posted: Aug 10, 2020
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Evening Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description

Description

Position Description:

SAIC is seeking a Systems Analyst (Tier II) to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays.

 
Description of Duties:
  • Monitor ticket queues to receive work assignments. Resolve and document tasks. Escalate as appropriate.
  • Configure, test/troubleshoot, deploy and issue mobile devices.
  • Monitor, track, analyze and respond to system alerts. Coordinate and perform system recovery activities.
  • Inform, notify and communicate outages to enterprise support elements.
  • Create, maintain and update technical documentation (e.g., User Guides, SOPs, KBs, and FAQs).

Qualifications

Required Education/Experience:

High School and 5+ years of related experience.


Required Experience/Skills/Attributes:

  • Ability to focus on ticketing and monitoring systems for sustained periods.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Strong oral and written communication skills with experience working directly with end-users, including VIPs.
  • Basic knowledge of networking principles (TCP/IP, DHCP, DNS, NAT, switches, routers, ports, etc.)
  • Basic knowledge of mobile device platforms (iOS, Android and Blackberry).
  • Basic knowledge of Microsoft Windows 10 workstations.
Desired Experience/Skills/Attributes:
  • CompTIA A+, Network+, Security+
  • ITIL Foundations


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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