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Call Center Operator Swing Shift (VG00353)

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Job ID: 208815
Location: WASHINGTON, DC, United States
Date Posted: Jun 22, 2020
Category: Administration
Subcategory: Admin Services Support
Schedule: Full-time
Shift: Evening Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC is hiring a full time Call Center Operator to work on the Department of State contract.

Job Description:

• This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, TWD Console Operator Service.

• Console Operator personnel provide operator assistance to the main Department of State public number.

• Working as part of a team and reporting to a team lead, the TWD Console Operator receives all incoming calls to the Department of State.

Description of Duties

• Processes incoming and outgoing calls for our internal and external clients in a courteous and pleasant manner.

• Transfers callers to the appropriate destination based on callers’ questions.

• Provides assistance in determining information or office as needed, relays messages to the appropriate departments during emergencies.
• Provides assistance to internal and external callers in emergency situations, and to frustrated callers.
• Provides backup receptionist duties within the Information Management Office (IRM) when required.
• Maintains the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.

Mon-Fri 3pm-Midnight


Required Education/Experience: 

  • High School and two (2) years or more related experience.
  • Ability to learn and understand the organization and functions of the State Department.
  • Strong communication skills.
  • Ability to use Word, Excel, and data entry.
  • Works well under general supervision and promotes a team environment with a positive attitude.

Clearance Requirement:

Currently possess a secret clearance in order to start work


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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