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Service Desk Technician_ITSS

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Job ID: 208711
Location: CORPUS CHRISTI, TX, United States
Date Posted: Jun 8, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description

Description

Job Description:


SAIC is currently seeking professionals with knowledge and experience as a Service Desk Technician on the Information Technology Support Services(ITSS) II Contract in Corpus Christi, Texas supporting CCAD G6.


Responsibilities:

  • Provide help desk support and resolve problems to the end user's satisfaction
  • Perform root-cause analysis of all incidents
  • Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
  • Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
  • Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
  • Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
  • Per assignment, provide security-related support in order to comply with all applicable standards.
  • Troubleshoot Windows 7 desktop issues in both virtual and physical environments.

Qualifications

Required Education and Experience: 


AA Degree in related discipline and nine (9) years related experience; or High School and eleven (11) years related experience with relevant certification.


Clearance:


Must have active Interim Secret clearance to start with the ability to obtain and maintain an active Secret clearance. Current Secret clearance preferred.


 Required Skills and Certifications:  

  • Security + Certified
  • Microsoft 365 Certified
  • Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
  • Strong knowledge and experience with Active Directory Users and Computers (user/group management).
  • Strong knowledge and experience with NTFS and Windows share permissions
  • Experience creating both high and low level standard operating procedures for IT technicians and end users.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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