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ITIL Knowledge Manager/ITIL Expert

Job ID: 208503
Location: RESTON, VA, United States
Date Posted: Oct 13, 2020
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes

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Job Description

Description

 

SAIC has a contingent job opportunity for an ITIL Knowledge Manager to support an Army program. This position is contingent upon contract award and will be located in Huntsville, AL; Portland, OR; Vicksburg, MS, or the NCR. Remote work may be considered.

 

The ITIL Knowledge Manager will be responsible and accountable for the successful planning, implementation and continuous improvement of the ITIL process and approach. The ITIL Knowledge Manager will ensure that the ITIL process generates the desired outcomes in such a way that it serves in the best interest of the program and its stakeholders including identification and implementation of corrective actions. The ITIL Knowledge Manager is responsible for the smooth and efficient running of the ITIL process in day to day operations as well as continually improving the implementation of ITIL practices with the goal of exceeding performance objectives and reducing costs and schedule. The ITIL Knowledge Manager is responsible for ensuring the service delivery teams understand and follow the ITIL processes as applicable to successfully meet the technical requirements in accordance with performance objectives

Contract activities include support of IT transformational activities for a large US Government customer. Performance locations include multiple CONUS and OCONUS sites. The primary contract objectives are to provide world-class

Information Management and Information Technology (IM/IT) services that are secure, available, reliable, and deliver responsive, dependable customer support. 

Overall technical support activities under the contract include IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, emergency response, IT transformation and surge/special projects. Application of ITIL best practices is critical to successful delivery of shared IT services that enhance end-user experience.


Successful delivery of these IT services includes the following high-level objectives:

 
Continual modernization of the Customer’s portfolio of IT systems

Delivery of enterprise-wide and scalable IT solutions

Manage and support geographically dispersed workforce

Balance technical and strategic support activities to fulfill USACE missions

Effective cost management and full accountability and apportionment

Maintain secure operational environment

Effective application of service cost and service management practices to achieve full cost transparency.

 

Qualifications

Required Qualifications:


BA/BS degree from an accredited institution in Information Technology or related field, plus nine (9) years or more experience to include:



Minimum 9 years of experience with analysis, planning and implementing ITIL best practices and process initiatives for a large, worldwide organization


Nine years of experience in supporting the successful transition of IT service delivery to an ITIL/ITSM framework for a large, worldwide organization


Knowledge of IT operations including NOC, Service Desk, Data Center, SOC, and End User


Excellent communicator with proven ability to clearly convey complex ideas and data in written, presentation and spoken formats to a variety of audiences including executive management


ITIL Expert Level Certification

Active Secret Clearance (minimum)

US Citizenship



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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