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Help Desk Support Specialist - Tier I

Job ID: 207562
Location: SALT LAKE CITY, UT, United States
Date Posted: Jul 28, 2020
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description


We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC.

What success looks like in this role: 

  • Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.

  • Provides technical support of hardware, systems, sub-systems and/or applications.

  • Assists with navigating around application menus, may be required to remote into customer's computer.

  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.


  • Previous computer technical support preferred.
  • Understanding of Active Directory to unlock and reset passwords.
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.

Education / Certification / Clearance Requirements
  • High School Diploma or equivalent required. 
  • Must be able to obtain one of the following COMPTIA CE certifications: A+, Network +, or Security + 
  • Must be able to obtain and maintain a Secret level government security clearance. 


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For ongoing news, please visit our newsroom. EOE AA M/F/Vet/Disability

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