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Help Desk Support Specialist - Tier I

Job ID: 207562
Location: SALT LAKE CITY, UT, United States
Date Posted: Oct 13, 2020
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description

Description

We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC.

What success looks like in this role: 

  • Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.

  • Provides technical support of hardware, systems, sub-systems and/or applications.

  • Assists with navigating around application menus, may be required to remote into customer's computer.

  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Qualifications

  • Previous computer technical support preferred.
  • Understanding of Active Directory to unlock and reset passwords.
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.

Education / Certification / Clearance Requirements
  • High School Diploma or equivalent required. 
  • Must be able to obtain one of the following COMPTIA CE certifications: A+, Network +, or Security + 
  • Must be able to obtain and maintain a Secret level government security clearance. 




Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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