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Infrastructure Operations Lead

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Job ID: 207231
Location: RESTON, VA, United States
Date Posted: Jun 22, 2020
Category: Information Technology
Subcategory: Bus Solutions Eng
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes

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Job Description

Description

Position is 100% Remote

We are currently seeking a motivated, career and customer oriented Infrastructure Operations Lead to join our team to begin an exciting and challenging career with SAIC. The successful candidate will provide day-to-day hands-on management to meet all technical, schedule, and SLA requirements within the program. This position will own all infrastructure operations to include the design, build, testing, configuration, implementation, administration, documentation, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized procedures for onsite, datacenter, and cloud Windows/Linux systems. The lead provides system engineering and operational support for hardware, software, and cloud to include capacity planning, tuning, system monitoring, system performance and problem resolution across all aspects of the infrastructure.

Duties/Tasks:

• Lead a highly matrixed cross-functional virtual team
• Participate in planning, design, technical reviews, and implementations for new infrastructure projects including servers, cloud, networks, storage, and applications
• Supervise, coordinate and/or perform additions and changes to program infrastructure
• Provision, install, configure, operate, and maintain systems hardware and software and related infrastructure
• Provide direct support in the day-to-day operations, including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems
• Diagnose and resolve complex systems and infrastructure problems ensuring complete resolution
• Develop work plans and LOEs as they relate to systems integration work tasks and team members
• Research, evaluate, and recommend systems/equipment/technologies based upon program needs
• Establishes standards for information systems operating procedures
• Install new and rebuild existing servers/systems and configure services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Draft technical designs, plans, and other systems integration related documents and artifacts
• Prepare requisition documents and modify requirements as necessary

Qualifications

• Bachelors of Science in Computer Science, MIS, or other related degree preferred and minimum 8 years of progressive IT infrastructure management support.
• Familiarity with the US DOD required
• Excellent verbal and written communication skills
• Exceptional presentation skills with experience briefing senior military officials
• Documented experience with servers (Linux and Windows), networking, virtualization, and hyper-converged infrastructure (Nutanix experience a plus) in a distributed architecture environment with cloud, SaaS, and web-based applications
• Cybersecurity: NIST RMF, FISMA, FedRAMP, C&A/A&A
• Experience with patching servers/virtual machines, and automation tools
• Experience with cloud implementations, preferably Azure AWS
• Ability to translate customer requirements into technical requirements and executable plans
• Demonstrated experience working in a collaborative, fast-paced environment
• Willing to assist and support the team with evolving requirements and objectives
• Excellent analytic and communication skills to help build and document processes, policies, and guides
• Strong attention to detail and sense of urgency
• Customer service driven, results oriented, and strong problem-solving abilities
• Strong written and verbal communication skills
• Ability to convey technical information to non-technical individuals
• Secret clearance or higher is required
• Must be a US citizen

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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