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IT Service Management Administrator_ITSS

Job ID: 207230
Location: HUNTSVILLE, AL, United States
Date Posted: Jun 30, 2020
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description

Description

JOB DESCRIPTION:

 

SAIC is actively seeking an IT Service Management (ITSM) Administrator to support the ITSS team at Redstone Arsenal in Huntsville, AL.
 
With knowledge of industry standard ITSM, ITIL, and CMMI practices, you will help formulate the IT service management structure for the organization.  The candidate will develop, support, configure, and maintain the existing and future IT implementations.
 
Duties and Responsibilities:
  • Manage the Server and communication infrastructure for CA Service Desk Manager 
  • Create, execute and maintain Microsoft SQL Custom Reports
  • Create, execute and report on testing and implementation plans
  • Create, execute and maintain Standard Operating Procedures
  • Capable of resolving complex issues
  • Strong troubleshooting and debugging skills
  • Capable of multi-tasking

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

 

Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience; 4 years of experience can be used in lieu of a degree

 

MUST have Interim Secret clearance to start & be able to obtain a Secret Security clearance; prefer Active Secret clearances

 

Required Skills:

  • Knowledge of ITSM, ITIL, and CMMI practices
  • Ticketing management system experience
  • CompTIA Security+ CE
Desired Skills:
  • Experience maintaining CA Service Desk Manager
  • Experience with Microsoft SQL Reporting Services
  • ITIL V3 Certification
  • Understanding of ITIL Framework components such as Service Catalog, Change, Incident, Problem Management, Asset Management, CMDB, Knowledge, SLAs and Release Management.


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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