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Helpdesk Support Specialist

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Job ID: 206673
Location: CHARLESTON, SC, United States
Date Posted: Apr 16, 2020
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No

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Job Description

Description

SAIC is looking for a Help Desk Support Analyst in Charleston, SC.

 

Responsibilities Include:

  • Support a high-volume Naval Command, Control, Communications, Computers, Intelligence (C4I) Service Center to include GCCS-M/J, TBMCS, JADOCS, and NTCSS.

  • Candidate will perform basic troubleshooting methods to remotely isolate Fleet problems from a system level perspective to a sub system resolution.

  • Candidate will document precise details of system problems for analysis by Tier III support elements, as needed.

  • Perform Service Center Trouble Ticket status checks with both internal and external customers.

  • Provide on call metrics reports utilizing Microsoft Excel and the trouble ticket analytics-reporting tool.

  • Candidate will be on-call over weekends on a rotational basis with other team members and may be required to work extended hours, as needed.



Qualifications

Required Education and Experience:

AA Degree and 1-2 years of experience or High School diploma or GED an 5-6 years total experience. 

Active DoD Secret clearance.

1+ years of prior IT Helpdesk related work experience in a Windows call center environment.

1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems is a must.



Experience supporting Microsoft Office and Windows OS in an enterprise environment

Strong Oral and written communication skills




Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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