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Telecom Support Agent

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Job ID: 206653
Location: OKLAHOMA CITY, OK, United States
Date Posted: Sep 14, 2020
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description

Description

Candidate will receive calls from users to perform actions regarding existing devices such as, but not limited to, activations, address issues regarding cell coverage, or troubleshooting devices. The candidate will process multiple types of ticket requests using BMC Remedy and follow established job guides to perform duties. Candidate will work with multiple carriers to order devices and will return devices according to existing telecom disposal guides.

 

Must have two years’ experience operations of large computer systems.

 

**MUST PASS A NATIONAL AGENCY CHECK**  

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: high school graduate or equivalent



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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