ServiceNow Architect is responsible for design, development, maintenance,
administration, and continuous improvement of enterprise Service Management
solutions in ServiceNow. Additionally, this role is also responsible for
assisting with the customer CMDB model and will Lead the design, development,
configuration, and maintenance of enterprise Service Management solutions using
ServiceNow. The successful candidate will be accountable for technical
solutions proposed/implemented and all changes pushed to production. This is a
SME/Subject matter expert role; the successful candidate will advise the
existing internal ServiceNow infrastructure team (and customers) on workflow
design and provide guidance on day to day activities and administration
following industry standards. Development efforts will include (but are not
limited to) custom portal pages, modules, API and software integrations,
customized web pages, User interface policies, scripts, etc. The ServiceNow
Architected will oversee administration of ServiceNow to include upgrades,
updates, etc. to Senior program leadership and customer and will chart overall
ServiceNow roadmap for the enterprise.
- Designs, plans, and administrates
ServiceNow at an Architect level.
- Responsible for design,
development, maintenance, administration, and continuous improvement of
enterprise Service Management solutions in ServiceNow
- Develops automation scripts for
efficient deployment and operations of ServiceNow using a variety of scripting
and programming languages.
- Maintains technical expertise
relevant industry standards and best practices in ServiceNow
- Evaluates and reports on new ServiceNow
technologies to enhance capabilities of cloud-based and virtualized
- May also provide systems
engineering activities such as: Concept of Operations Formulation, Requirements
Definition, Analysis and Engineering, System Architecting, System Analysis and
Design, Interface and Data Architectures, Validation and Verification, System
Integration, System & Op. Performance Analysis, Lifecycle Cost Analysis
& Estimation, Decision Analysis and Physical Configuration Analysis (PCA).
- Ensures the logical and systematic
conversion of product requirements into total systems solutions that
acknowledge technical, schedule, and cost constraints.
- Performs functional analysis,
timeline analysis, detail trade studies, requirements allocation and interface
definition studies to translate customer requirements into hardware and
- Develops creative technical
solutions to complex problems.
- Guides the successful completion of
- Represents the organization as a
prime technical contact on projects. Interacts with senior external
personnel on significant technical matters.
- Work is performed without
appreciable direction and reviewed for desired results.
- Exercises judgment in methods,
techniques and evaluation criteria for obtaining results.
- Applies extensive technical expertise
and has full knowledge of other related disciplines.
- Establishes and recommends changes
- Familiar with Agile development
Required Education, Experience, & Skills
- BA/BS engineering or related IT,
System Engineering, or STEM degree (or an additional 4 years of experience in
lieu of degree)
- 5+ years of professional experience
in design and development in ServiceNow
- Experience integrating cloud
services with scripts/code to create customer facing solutions.
- System integration experience using
web services and other web-based technologies such as XML, HTML, AJAX, CSS,
- Deep understanding of ServiceNow
- Strong interpersonal and communication
- Experience implementing
best-practices and procedures
- Expert working knowledge of ServiceNow
components such as Change Management, Service Catalog, Problem Management,
Incident Management, CMDB, Asset Management, Knowledge Management, etc.
- Expert ability to provide ServiceNow
customization and configuration including but not limited to: scripting,
workflow administration, report setup, module customization, data imports and
third-part software integration.
- Ability to articulate complex solutions and
roadmaps to senior level executive customers.
- Certified ServiceNow Application Developer preferred
- US Citizenship is required
- Able to obtain (and maintain) Government
Public Trust designation as a condition of employment.
- Able to travel up to 5 percent
- Position is remote/telecommute
based, 95 percent
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.
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