Job Description

Description

JOB DESCRIPTION:

SAIC is currently seeking a motivated, career and customer oriented Sr. Knowledge Manager to join our team in Sterling, VA.

Responsibilities Include: 

• Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices.
• Analyzing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits.
• Interact with the staff members, unit managers and the clients.
• Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices.
• Utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools.
• Being responsible for the analysis of social networks and formation of communities of practice within the organization.
• Encourage the staff and workers to share knowledge effectively and efficiently

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

Bachelor's degree and 9 years of experience or equivalent 

Minimum Clearance Required – Customs and Border Protection Public Trust

Required Skills:

• Experience aggregating and managing knowledge at the Enterprise level for IT services in a cross-functional environment
• Experience transforming knowledge artifacts from diverse service areas including external content providers into Tier 0 portal and FAQs which demonstratively reduce related incidents and service requests as reflected in key performance indicators (KPIs).
• Experience identifying new opportunities for incident and service request categories and transitioning those to customer selection options in an ITSM tool service portal.
• Experience vetting/reviewing legacy knowledge for inclusion in a new Knowledge Management System and the transfer of that knowledge in an end-user consumable product.
• Effective writer and communicator
• Experience developing technical writing artifacts that are clear and succinct
• Demonstrated leadership quality and ability to supervise and guide the employees
• Experience with SharePoint, Confluence, ServiceNow a plus

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability