SAIC is seeking senior level management professionals that can help our team lead TSA’s enterprise operations and infrastructure management program. We seek people that know and understand how to deliver superior performance and ensure consistent services delivery. Today, the Transportation Security Administration (TSA) faces a myriad of potential global threats to aviation and other forms of transportation. TSA must proactively protect the flying public, commerce, airlines, and others on a worldwide basis, 24/7/365 using a highly adaptive, cost-efficient, flexible IT infrastructure. The TSA mission requires a supporting IT environment maintained 24/7/365 at peak efficiency through effective service sustainment and continuous modernization/ transformation of its systems to include the ability to integrate artificial intelligence and advanced business intelligence.
The Operations Manager is responsible for implementation and management of IT services across all of TSA operations that must function 24/7/365 and never go down. Using IT Service Management (ITSM) to manage people, processes, and information technology, the Operations Manager manages the full lifecycle service and delivery processes and procedures in accordance with relevant IT standards (e.g., ITIL v2011, ISO 20000) applicable to the O&M of the entire TSA IT enterprise. Supports continuous service improvement processes throughout the service life cycle to works to continuously improve the IT infrastructure to promote efficiencies while decreasing cost and risk. Enables team to meet/exceed SLAs as required by the client across SLRs
Bachelors and fifteen (15) years or more of related experience; Masters and thirteen (13) years or more experience; PhD or JD and four (4) years or more experience.
- 5+ year management experience delivering enterprise ITSM support service for high visibility, mission focused comprehensive IT services programs functioning 24x7x365 on a global basis in a DoD or equivalent environment.
- Leads operations for computer, network, communications, and hardware and software infrastructure technologies supporting at least 50,000 end users and 300 sites (CONUS and OCONUS).
- Experience managing to IT standards such as ITIL v2011, ISO 20000, etc.
- ITILv3 or higher certification
- Must be a US Citizen with an active Top Secret clearance
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability