Job ID: 205344
Location: WASHINGTON, DC, United States
Date Posted: May 6, 2020
Category: Information Technology
Subcategory: Network Technician
Shift: Day Job
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No
This is an entry to mid-level (Day Shift) position within the Vanguard 2.2.1 program supporting the Domestic Technical Services (DTS) branch of DoS as a LAN/WAN Support Specialist. The position directly supports DoS on-site to monitor the LAN/WAN network and assist in troubleshooting and resolution supporting the Secure Voice and Video networks. Individual will be responsible for providing Defense Red Switch Network (DRSN) Operations and Maintenance (O&M) support including, but not limited to the following: System equipment installation, maintenance and monitoring, performing in-service and out-of-service testing, documenting test results, performing fault isolation, troubleshooting circuit problems, re-keying cryptographic devices, reconfiguring equipment, tracking maintenance on equipment, reporting outages to the Technical Control Facility (TCF), fabricating cables (as needed), maintaining and testing equipment spares and supplies.
Description of Duties:
Provides technical guidance for directing and monitoring information systems operations.
Implements and maintains network systems.
Monitors network infrastructures and performs troubleshooting as issues arise.
Monitors and responds to complex technical control facility hardware and software problems.
Escalates issues as required to Tier III staff, and monitors issues through the trouble life cycle.
Assists with updating standard operating procedures, network topology documentation, and other documentation.
Documents troubleshooting efforts and conducts incident management using the Remedy management system as part of day-to-day operations, metric reports and key performance indicators.
Ensure SLAs are met and identifies trouble areas that could negatively impact the ability to maintain SLAs.
Performs rack-mounting and de-installing communications equipment and associated cabling.
Maintain bench stock to support network infrastructure
Maintain and order supplies for 24/7 operations
Associates degree or equivalent training, and 3 years’ experience with voice, data and LAN/WAN communications systems.
Operator/maintenance training or experience on various crypto equipment such as, KG-75, KG-175D series, KG-250 series and TACLANE.
Experience in the Technical Control Facility (TCF) environment.
Basic electronics or computer repair skills.
Technical writing skills.
Ability to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks.
Defense Red Switch Network (DRSN) experience.
Experience with Remedy ticketing system.
Technical training in computer science or related field.
Network+ or comparable certification.
Experience repairing and terminating fiber optic cables.
AutoCAD or Visio experience.
ITIL ® Foundation certification.
Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred.
TOP SECRET (Active) with the ability to obtain TOP SECRET SCI
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