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Microsoft Office Lead Helpdesk Agent

Job ID: 205294
Location: COOKEVILLE, TN, United States
Date Posted: May 20, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

SAIC is looking for a Helpdesk Agent to lead a team responsible for answering Microsoft Office how-to helpdesk calls! 

Responsibilities
  • Identify and resolve Microsoft issues for users over the phone in real time 
  • Create Service Now tickets and analyze trends 
  • Lead team of three agents 
  • Hold trainings and team meetings 
  • Prepare schedules and approve time off 
  • Prepare monthly reviews 

Qualifications

Required Education & Experience
  • Associate's Degree or equivalent in related discipline and one (1) year of related experience; OR, High school or equivalent and two (2) years of related experience with related certifications. 
  • Teaching or Training experience 
  • Must be able to obtain Microsoft Office Specialist certification.
Preferred
  • Microsoft Office Specialist Certification and/or Training /Instructor/Public Speaking experience
  • Supervisory experience preferred 
Clearance Required
  • Must be able to obtain & maintain a public trust security clearance.


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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