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Technical Support III

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Job ID: 203737
Location: FORT BRAGG, NC, United States
Date Posted: Apr 15, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

SAIC is hiring a Field Technician to join our team at Fort Bragg, NC ! 


Technical Support/Field Technician III Job Description:


  • Resolve the required goal of 125 tickets monthly
  • Milestones are a minimum of 32 tickets weekly (approximately 7 per day)
  • Utilize Knowledge Base articles, Tactics, Techniques and Procedures (TTP), Standard Operating Procedures to resolve end users issues
  • Installing software verify that it has a certificate to operate/certificate of net-worthiness
  • Update all newly assigned tickets immediately from OPEN to ACKNOWLEDGED status
  • Know and apply 3-2-5 process (see training documentation)
  • Keep all tickets up to date. Changing status as needed

Qualifications

Education & Experience Requirements:

  • AA Degree in related discipline and three (3) years related experience; OR, High School and five (5) years related experience with relevant certification
  • Prior IT Helpdesk / Desktop Support / Field Technician experience

 

Clearance Requirement:

  • Must currently possess a Secret security clearance

 

Certification Requirement:

  • CompTIA Security+ preferred prior to start date or must be able to obtain within 60 days from date of hire

Desired Qualifications

 

 



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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