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Call Center Engineer - Senior

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Job ID: 204497
Location: WASHINGTON, DC, United States
Date Posted: May 1, 2020
Category: Customer Support
Subcategory: Call Center
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

We are currently seeking a motivated, career and customer oriented Call Center Engineer - Senior to join our team in Washington, DC to begin an exciting and challenging career with SAIC.
Duties: Serves as an escalation role for the primary Service Desk. Responds to requests from Mid and Junior level Call Center Engineers to solve more complex issues that may involve multiple systems and networks. Documents, tracks, and monitors the problem to ensure a timely resolution. Identifies, researches, and resolves technical problems. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.

Qualifications

Experience: Must have a minimum of four (4) years of work experience in a federal government environment providing help desk hardware and software support. Bachelor of Computer Science, Information Systems or related field preferred. Five (5) years of equivalent work experience in-lieu of education will be considered. HDI Support Center Team Lead Certification required within six (6) months of employment.

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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