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Call Center Engineer - Junior

Job ID: 204495
Location: WASHINGTON, DC, United States
Date Posted: Apr 27, 2020
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

JOB DESCRIPTION:

 

SAIC is currently looking to hire a Jr. Call Center Engineer to join our team in Washington, DC.

 

Responsibilities Include:

  • Supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
  • Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
  • Maintains ownership of calls throughout the life cycle of the users request to include following up with end-user and escalation team.
  • Researches customer concerns and find appropriate resolutions.
  • Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.

Qualifications

REQUIRED EDUCATION, EXPERIENCE & CERTIFICATIONS:

 

Must possess a High School Diploma and two (2) years of experience supporting an IT service desk

 

HDI Customer Service Representative Certification required within six (6) months of employment.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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