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Desk Side Engineer - Mid

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Job ID: 204600
Location: WASHINGTON, DC, United States
Date Posted: Aug 10, 2020
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description

Description

JOB DESCRIPTION:

 

SAIC is currently seeking a motivated, career and customer oriented mid-level Desk Side Engineer to join our team in Washington, DC

 

Responsibilities Include:

  • Responsible for providing desk side support to end users for complex issues regarding a response and resolution.
  • Escalation point for junior desk side engineers.
  • Researches end-user issues and develops a plan for remediation.
  • Performs research and resolution support independently.
  • Updates status of queued service requests with the IT service management system.
  • Provides software & hardware authentication and performs tests on software and hardware before delivery to end-users.

Qualifications

REQUIRED EDUCATION, EXPERIENCE & CERTS:

 

Must possess a High School Diploma; years of experience can be used in lieu of a degree.

 

Required Skills:

  • Must have a minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software.
  • Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools.
  • HDI Desktop Support Technician required within six (6) months of employment.


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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