Join our Talent Network >

Call Center Engineer - Senior

Job ID: 204499
Location: LAKEWOOD, CO, United States
Date Posted: May 18, 2020
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

Share: mail

Job Description

Description

SAIC is currently seeking a motivated, career and customer oriented Desk Side Engineer - Mid to join our team in Washington, DC to begin an exciting and challenging career. Duties: Responsible for providing desk side support to end users for complex issues regarding a response and resolution. Escalation point for junior desk side engineers. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Updates status of queued service requests with the IT service management system. Provides software & hardware authentication and performs tests on software and hardware before delivery to end-users.

Qualifications

Experience: Must have a minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience. HDI Desktop Support Technician required within six (6) months of employment.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Quality Engineer Analysis_NASA_SMAEC - Denver

DENVER, CO, United States
Engineering and Sciences

Biostatistician Senior

United States
Engineering and Sciences

Field Services Technician

AURORA, CO, United States
Engineering and Sciences

Sr. Software Test Engineer for Spacecraft Ground System

ROXBOROUGH PARK, CO, United States
Engineering and Sciences

TSA On Call Data Collector

United States
Engineering and Sciences

Call Center Engineer - Senior

LAKEWOOD, CO, United States
Engineering and Sciences

Desk Side Engineer - Junior

LAKEWOOD, CO, United States
Engineering and Sciences

Field Services Analyst

AURORA, CO, United States
Engineering and Sciences

Field Services Analyst

AURORA, CO, United States
Engineering and Sciences

Field Services Analyst

AURORA, CO, United States
Engineering and Sciences

Field Services Analyst

AURORA, CO, United States
Engineering and Sciences

Systems Engineer

AURORA, CO, United States
Engineering and Sciences

Electrical Engineer - Aurora, CO

AURORA, CO, United States
Engineering and Sciences

Field Services Analyst

AURORA, CO, United States
Engineering and Sciences

Managing Crisis Safety Trainer Opportunities CONUS and OCONUS

United States
Engineering and Sciences

LVCG Integrator Opportunities CONUS and OCONUS

United States
Engineering and Sciences

Systems Administrator Opportunities CONUS and OCONUS

United States
Engineering and Sciences

Facilities Electrical Engineer - Aurora, CO

AURORA, CO, United States
Engineering and Sciences

TECHSIGINT Modernization Senior Systems Engineer

DENVER, CO, United States
Engineering and Sciences

Data Thread Senior Systems Engineer

DENVER, CO, United States
Engineering and Sciences

Provide your information to receive jobs that fit you by keywords, location, and more,
and then receive great opportunities based on your skills and experience.

Join our Talent Network >