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Desk Side Engineer - Junior

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Job ID: 204598
Location: WASHINGTON, DC, United States
Date Posted: May 1, 2020
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

We are currently seeking a motivated, career and customer oriented Desk Side Engineer - Junior to join our team in Washington, DC to begin an exciting and challenging career with SAIC. 
Duties: Responsible for providing desk side support to end users when a move, add, change is requested. Assists in end user hardware and software deployment. Updates status of queued service requests with the IT service management system. Escalates complex problems to Mid-level Desk side Engineers. Troubleshoots basic issues during deployments and attempts to remediate issues before escalating.

Qualifications

Experience: Must have a minimum of 2 years of experience providing desk side support, performing move, add, change requests. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience.

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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