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Technical Services Analyst

Job ID: 203661
Location: CHANTILLY, VA, United States
Date Posted: Apr 17, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Teleworking: No

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Job Description

Description

SAIC is seeking a Cleared (TS/SCI) Technical Services Analyst to join our team supporting programs and customers in the Chantilly area.  


Daily responsibilities will include:


  • Deliver world-class technical support for users operating in classified areas including workstation & end user hardware, software, connectivity & authentication services, Audio-visual, and services reported by phone, ticketing system, and in-person.

  • Liaise with Security and System Administration teams to ensure adherence to/compliance with customer and Corporate security/operational processes.

  • Represent IT as the face/point of contact for IT services including delivering solutions, training, and troubleshooting assistance for processes and technologies including SAIC Employees, Subcontractors and Customers when using SAIC’s systems/facilities.

  • Contributes to the execution and completion of projects and initiatives e.g. deployments of hardware/software, standing up new program teams, moves/adds/changes, and rolling out new technology and processes.

  • Proactively recognizes and reports bugs, design flaws, or other opportunities to improve Service Delivery to Administration and Engineering teams, following up to contribute in test and validation efforts to roll out enhancements and improvements.


 



Qualifications

Required Qualifications:


  • Bachelor’s Degree and 5+ years or more experience.  Additional experience may be used in lieu of Education.

  • Security+ CE certification or ability to obtain within 6 months

  • Undeniable Communication, Collaboration, and Customer Service skills.

  • Experience providing technical support directly (in-person) and virtually (via phone, e-mail, or indirectly) to users in a Government, Federal, or other highly-regulated environment

  • Proficiency deploying, maintaining, and troubleshooting Microsoft-based workstations (Windows 10, Office Suite) and troubleshooting issues with common network services including Active Directory, Exchange, Certificates, DHCP, DNS, etc.

  • Working knowledge/proficiency troubleshooting and supporting Telephone (VOIP), Audio-Video, Printing, Networks, and common business technologies.

  • Active TS/SCI clearance


 


Desired Qualifications:


  • Self-starter with ability to effectively define and prioritize tasks against objectives and project-based outcomes in conjunction with incident, event, and request-driven workloads.

  • Experience in workstation management technologies i.e. WSUS, SCCM, McAfee EPO and endpoint management/device control software

  • Experience providing support for compliance policies/frameworks including patching, STIG guidelines, RMF, NIST800-171/53

  • Work history supporting Intelligence Community and handling sensitive data

  • Preferential certifications include ITIL, CASP/CISSP

Note:  Flexibility to travel to other local (Northern Virginia/DC Area) locations as needed (<10%)




Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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