Job Description

Description

The candidate shall provide system and user technical assistance to support DIA TALOS which include, but are not limited to, the following:

• Providing desk-side assistance to resolve customer incidents and locally resolving systems account and access management issues.
• Tailoring directory service entries, organizational mailboxes, and distribution lists to meet customer requirements.
• Loading approved add-on applications to the workstation baselines.
• Supporting equipment install, move, add, change requests; and configuring, troubleshooting, and maintaining end-user devices and peripherals.
• Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones
• Evaluate and perform root-cause analysis on escalated issues
• Perform routine IT system administration, including health checks and supporting incident resolution.

Qualifications

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability