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Team Manager - Exchange & Skype for Business (SfB) Services

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Job ID: 203163
Location: ORLANDO, FL, United States
Date Posted: Jan 20, 2021
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC’s Corporate Information Technology Office (ITO) is seeking a highly effective technology and people leader to manage the Exchange & Skype for Business (SfB) Services team. In this role, you will lead the team from an on premise model to Exchange online and SfB/Teams in Office 365. This position is a key contributor role and will report directly to the Director of Application Services. This role is located in our Orlando, FL location. 


 •  Provide day-to-day direction of team to maintain Exchange and SfB service SLAs 
• Provide performance review, goal setting, career development and coaching with each member of the Exchange and SfB team 
• Partner with the IT Delivery directorate to design, implement and maintain an Office 365 solution for 22,000+ users 
• Identify new opportunities for continuous improvement and automation and be a leading change champion for ongoing process improvement initiatives  
• Partner with Cyber directorate to ensure cyber hygiene practices are followed 
• Adhere to firm change management process, involving quality assurance validation, and techniques and tools to ensure high availability of IT infrastructure 
• Ability to lead multiple, complex initiatives within a fast-paced environment and routinely negotiate with several stakeholders concurrently when priorities change 
• Assist in the development of short-, mid-, and long-term objectives and roadmaps to achieve strategic objectives 
• Actively monitor emerging technologies and trends, standards, and products



  • Bachelor’s Degree and minimum 8 years of prior relevant experience. Additional years of relevant experience will be considered in lieu of Bachelor's degree
  • Office 365 planning, migration and operation of Exchange and SfB environment
  • Large scale (10,000+ mailbox) Exchange design/migration
  • Strong networking skills, including WAN/VPN/ExpressRoute
  • Able to express difficult and complex concepts clearly and concisely both orally and in writing


  • ITIL Foundations certification
  • Microsoft Teams
  • Knowledgeable around NIST, DFARs, and FedRAMP security control requirements compliance and standards
  • Knowledgeable around Office 365 GCC/GCC High
  • Microsoft Certified Solutions Associate (MCSA Office 365)
  • Other  Microsoft Certification


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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