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Job ID: 203364
Location: HUNTSVILLE, AL, United States
Date Posted: Mar 3, 2020
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
SAIC has is seeking a Technical Services Analyst. This position is based in Huntsville, AL and requires frequent travel to South Korea.
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Plans, builds, installs, networks, and tests systems on US military installations.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Identifies and reports trending issues that indicate system, network or other related issues.
Provides support to customer/users where the product is highly technical or sophisticated in nature. Troubleshoot and remediate system issues via remote communications and or in person.
Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
Additionally, may interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
EDUCATION AND EXPERIENCE:
Bachelors and two (2) years or more experience; Masters and 0 years related experience. Four (4) additional years of related experience will be considered in lieu of a Bachelor’s degree.
Ability to obtain and maintain an active Secret security clearance. Must have a minimum of an Interim Secret security clearance to start.
Working knowledge of field operations with the ability to install and troubleshoot various systems and networks.
Frequent travel to South Korea up to 25% of the time.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability