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Software Support Administrator

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Job ID: 203068
Location: VICKSBURG, MS, United States
Date Posted: May 6, 2020
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No

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Job Description


SAIC is hiring a Software Support Administrator to join our team in Vicksburg, MS !


Program Requirements:


In support of the High Performance Computing Modernization Program (HPCMP) Integrated Technical Services (HITS) task order contract, Team SAIC provides program management and technical support necessary to advance the services, capabilities, infrastructure, and technologies in the HPCMP, Department of Defense (DoD) Supercomputing Resource Centers (DSRC) supercomputing centers. Team SAIC is looking for Software Support Administrator who will assist the program and user community with the effective and efficient utilization of HPC assets. The successful candidate will work along the side of leading HPC staff and researchers working to solve DoD’s most critical mission challenges.




Primary Responsibilities:


The successful candidate will provide hands-on support to the user community regarding optimal use of DSRC infrastructure and troubleshooting issues users experience executing advanced software codes on the HPCs. Specific daily tasks include:



  • Assist users via phone, email or ticket system with technical issues in a timely manner.
  • Serve as back-up to the lead user support specialist.
  • Participate in the testing and maintenance of our HPC systems and software environment. 


Required Education and Experience:


  • Bachelors and 0+ years’ experience; High School diploma and 4+ years experience 

  • Possess excellent oral and written communication skills and ability to effectively interact with a highly skilled technical HPC support staff and users, internal staff, and management

  • Organizational skills to balance and prioritize work in a dynamic work environment, and persistence to follow-through on tasks in the face of obstacles

  • Ability to work as part of a multi-faceted team, and leadership skills to guide and mentor the work of less experienced personnel

  • Linux and general Unix operating systems concepts

  • Ability to write and debug shell scripts (bash, csh)


Desired skills:  

  • Service desk experience

  • Ability to write and debug interpreted languages (Perl, Python)

  • Experience compiling, installing and maintaining COTS, GOTS, and open source software

  • Knowledge of scientific programming applications in an HPC environment.

  • Experience with HPC job scheduling concepts and applications, such as Altair (PBS Pro).




  • Must have a CompTIA Security+ certification prior to starting

  • Must be able to obtain DoD 8570 Certification (CompTIA Linux+ certification or Linux SkillPort training equivalent) within 90 to 120 days from start date




  • Must be a US Citizen with the ability to obtain a DoD Secret Clearance


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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