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Help Desk Technicians I / USACISA-P

Job ID: 202737
Location: PYONGTAEK, Seoul, Korea, Republic of
Date Posted: Mar 25, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

SAIC is looking for Help Desk/Service Desk Technicians supporting a team working on the Korean Peninsula providing Mission Command Network operations and maintenance services to organizations and users serviced by the United States Army Command Information Systems Activity Pacific.

 

Responsibilities:


  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
  • May route calls to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content.  Managers set the specific duties and responsibilities for each employee).
  • Moderate understanding of general job aspects and some understanding of the detailed aspects of the job.
  • Applies job skills and company policies to complete a wide range of tasks.
  • Supervision Received: Close supervision involving detailed instructions and constant checking on work performance.

IMPACT:

  • Errors can be easily and quickly detected within the immediate work unit and would only result in minor disruption or expense to correct.

 

LIASON:

  • Contacts are primarily within immediate work unit.
  • Contacts involve obtaining or providing information requiring little explanation or interpretation.

Qualifications

EDUCATION AND EXPERIENCE:

 

  • AA Degree in related discipline; Or, High School and up to two (2) years of related experience with certification.

 

CLEARANCE:

  • Must have a current/active Secret security clearance

 

CERTIFICATIONS:

  • Required 8570 baseline certification IAT II required prior to starting:
  • CompTIA Security+ CE certification, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP
  • ITIL Foundations certification required within 60-90 days
  • Computing Environment certification required prior to starting

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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