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Microsoft Office Lead Helpdesk Agent

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Job ID: 202780
Location: COOKEVILLE, TN, United States
Date Posted: Mar 18, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

SAIC is looking for a Helpdesk Agent to lead a team responsible for answering Microsoft Office how-to helpdesk calls!

 

Responsibilities:

  • Identify and resolve Microsoft issues for users over the phone in real time
  • Create Service Now tickets and analyze trends
  • Lead team of three agents
  • Hold trainings and team meetings
  • Prepare schedules and approve time off
  • Prepare monthly reviews

Qualifications

Required Education & Experience:

  • Associate's Degree or equivalent in related discipline and one (1) year of related experience; OR, High school or equivalent and two (2) years of related experience.
  • Teaching or Training experience
  • Microsoft Office Specialist certification preferred
  • Supervisory experience preferred

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.  EOE AA M/F/Vet/Disability

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