Job ID: 202609
Location: COLORADO SPRINGS, CO, United States
Date Posted: Jul 9, 2020
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No
SAIC is seeking Communication Technicians to support installation, operations, maintenance, repairs, and modification of equipment in support of the Cheyenne Mountain Air Force Station (CMAFS) Defense Red Switch Network (DRSN) Work Center, by performing a variety of maintenance and technical support on products, such as equipment, integrated systems, and subsystems, and software at customer and field locations 24/7.
The NISSC II effort establishes requirements for OM&S that support classified communications and processing for Command and Control (C2) capability in organizational work centers at Cheyenne Mountain Air Force Station (CMAFS), Peterson Air Force Base (PAFB), Colorado; Offutt AFB (OAFB), Nebraska; Vandenberg AFB (VAFB), California; and other sites, worldwide. This specific position will have a place of performance in Colorado Springs.
As a Communication Technician of the Cheyenne Mountain Air Force Station (CMAFS) Communication Systems Technical Support Work Center, the candidate will be responsible for:
Resolving technical problems and answering queries by telephone in support of NORAD NORTHCOM N2C2 missions at CMAFS, including customer computer hardware, software, network, and telecommunications systems.
Diagnosing, identifying, isolating and analyzing problems utilizing historical database records. May route calls to product line specialists.
Maintaining and updating records and tracking databases.
Performing system checks on N2C2 equipment when N2C2 is not deployed to CMAFS.
Alerting management to recurring problems and patterns of problems.
Providing first look assistance for customer issues relating to VDS displays, VTC’s, Red Switch secure phones, and other communications devices located in the N2C2 areas supported by the Communications Tech Team.
Technical Skills and Background Experience Requirements:
Must possess the necessary information technology and computer skills to:
Provide broad range of Communication Tech Technician support at Cheyenne Mountain Air Force Station on behalf of the NORAD NORTHCOM N2C2
Provide resolution to network problems.
Refer non-ancillary actions to Communication Focal Point for resolution
Resolve user application questions
Resolve user network resource application questions
Use network management tools
Initiate, track, and conclude all actions in Remedy
Track replenishment efforts and status in Remedy
Assign ticket numbers for outages in Remedy
Perform system checks on N2C2 equipment when N2C2 users are not at CMAFS
Review status/update open tickets
Report job status to the 21CS Systems Center
Verify closure status with customer
Generate monthly, quarterly, and semi-annual performance statistics
Provide “first look” network administration, as required
Coordinate and participate in installation and renovation projects
Troubleshoot and resolve customer workstation issues in a Microsoft Windows Operating System environment
Troubleshoot and repair network issues in a Microsoft Operating System environment
Troubleshoot and repair network printers
Possess a basic understanding of an Enterprise network architecture and internetworking protocols and technology
Perform monitoring and management of networks and workgroup clients
Must be willing to work flexible shifts and days, as required
Perform other duties as required to support the NORAD NORTHCOM N2C2 mission
Must have the ability to effectively work and communicate in a General/Flag Officer environment
Must possess a thorough understanding of military customs and courtesies
Must meet eligibility requirements for access to classified information
Must pass initial and recurring evaluations to maintain employment
Independently determine and develop approach to solutions with established guidance
Bachelors and two (2) years or more experience; Masters and 0 years related experience. In lieu of a degree, additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks, and 5 years or more of directly related experience
Must meet minimum certification requirement for DoD Directive 8570, “Information Assurance Training, Certification, and Workforce Management”. This position requires a minimum certification associated with IAT Level I, which may be met with an A+, Network+ or higher. Candidate must possess a qualifying 8570 certification within 3 months of hire date. Initial certification expenses will not be covered by the NISSC II program.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability