Job Description
Description
SAIC seeks a
qualified Scientific Systems Engineer for one of our programs
supporting the FDA. SAIC supports the FDA and their scientists in Scientific
Computing which includes but is not limited to; technical and research aspects
(e.g., hardware, software, desktop support, infrastructure, virtualization all
in a laboratory environment) supporting a variety of FDA Centers. This position
will support CBER in Silver Springs, MD.
The IT Systems Engineer will be required to provide technical support for
Windows and Mac OS X workstations in the FDA laboratory and office environment.
He/she shall have expertise in setup, configuration, management and
administration of Windows and OS X Scientific Workstations and integrating them
with Active Directory/etc, to include network adapters and network routers.
Primary Duties and
Responsibilities include, but not limited to:
- Perform software
application maintenance on scientific workstations running a variety of
operating systems including Mac OS X, Windows (some Linux).
- Perform routine and
preventative maintenance such as general computer tasks, application loads,
disk utilization, system loading and system monitoring, applying operating
system patches, Antivirus updates
- Detect, isolate,
document, rapidly report, and resolve system outages or problems encountered
during operations of the scientific workstations, which includes the
collections of diagnostic data, restoring the system operation, development of
workarounds, and other activities necessary for recovery of a system
- Accurately document
problems in logging and discrepancy reporting tools
- Work directly with the
customer in most aspects of the day-to-day activities
- Respond to user calls
regarding hardware and software problems, correcting or ensuring that problems
are escalated when required. Communicate with users and senior management the
status of key problem statuses
- Perform hands-on
repair of equipment and maintenance/installation of computing infrastructure
- Maintain and
troubleshoot all hardware associated with end-user computing, including
printers, workstations, router switches, etc.
- Perform daily network
maintenance including network backups and monitoring
- Implement continuous
improvement methodology through the use of IT systems or procedure
- Maintain inventory of
system assets
- Ensure compliance with
FDA standards and security policies
- Additional
responsibilities will include: End user documentation and training, computer
moves and deployments, and additional duties as assigned.
Qualifications
Qualifications:
To be considered
for this position, you must minimally meet the knowledge, skills, and abilities
listed below:
- BS/MS in a scientific or technical discipline - (chemistry,
physics), engineering (any), information systems, computer science, or a related field. We may accept an additional 4 years of experience in lieu of a Bachelors degree.
- 5+ years of relevant experience in scientific Computing support
in the following related areas:
- Proficient in
setup, configuration and administration of Windows 7&10, and MacOS X
scientific computers
- Active Directory
- Windows Server
Update Service
- Installing and
configuring workstation security services
- Troubleshooting lab
instrumentation systems and software
- Effective oral and written communication skills for documenting
process and procedures and briefing reports required
- Must have demonstrated experience interfacing with highly
technical customer base (scientists, researchers and physicians)
- Position requires either an active FDA Public Trust clearance or
the ability to obtain prior to start
Overview
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability
