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Technical Support II

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Job ID: 202490
Location: COOKEVILLE, TN, United States
Date Posted: Feb 17, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

The Technical Support Associate duties include, but are not limited to:
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. 
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. 
  • May route calls to product line specialists, application, or system support specialists. 
  • Maintains and updates records and tracking databases. 
  • Alerts management to recurring problems and patterns of problems.

Qualifications

Required Education & Experience
AA Degree in related discipline and 1 year of experience; Or, High School and 2 years of related experience.  Additional classes towards a Bachelor's degree in an IT field may also be accepted.

Required Clearance
Must be able to obtain Public Trust Security Clearance prior to starting work.

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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