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Technical Support III

Job ID: 202210
Location: WASHINGTON, DC, United States
Date Posted: Feb 27, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

SAIC is hiring a Technical Support III to join our team in Washington DC !

 

RESPONSIBILITIES:

 

Performs in-depth analysis, diagnosis and resolution of desktop and workstation issues.  Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications.

 

Must have experience with troubleshooting, problem escalation, MAC requests, inventory, as related to the Help Desk.  Must have detailed knowledge of server configuration and automated problem management and help desk tools.  Will assist in administrative duties as well.

 

Qualifications

EDUCATION AND EXPERIENCE:

 

  • AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience
  • Must have experience with troubleshooting, problem escalation, MAC requests, inventory, as related to the Help Desk. 
  • Must have detailed knowledge of server configuration and automated problem management and help desk tools. 
  • Will assist in administrative duties as well.

 

 

PREFERRED EXPERIENCE: 

 

  • 5 years in IT, with 3 years specialized in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and work as a member of a help desk team. 
  • Demonstrate the ability to communicate orally and in writing and a positive customer service attitude. 


CLEARANCE:

 

  • must have an active/current active Secret clearance

Desired Qualifications

 

 



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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