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Systems Administrator (VG00669)

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Job ID: 201927
Location: SPRINGFIELD, VA, United States
Date Posted: Mar 30, 2020
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Evening Job
Travel: No
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No

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Job Description

Description

Position Description:

SAIC is seeking a Systems Administrator to support a large federal government agency. This position will perform on-site, at a government location on one of three shifts, including weekend/holiday rotations.

 

This positions is for Evening Shift (3pm-11pm; Mon-Fri), and may require occasional weekends and some holidays. Some schedule changes may occur based on government and contract requirements.

 
Description of Duties:
  • Monitor ticketing system to receive work assignments.
  • Fulfill user requests for email account service following standard operating procedures.
  • Perform user account and mailbox moves on Exchange email systems.
  • Add/delete/modify Distribution list.
  • Correct user Outlook 2010/2016 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook shared calendars.
  • Provide Tier I and II backup support for Avamar and CommVault.
  • Assist customers with PST mapping modify/restore.
  • Complete shift logs and turnover.
  • Reply to all customer inquiries in a timely manner.
  • Document issues and escalate to next tier support as necessary.
  • Monitor systems consoles and remediate alerts.
  • Perform server builds, QA and decommissions.
  • SCOM monitoring.
Shift is Midnight Tues-Sat and Fri-Tues
Swing Shift Sun-Thurs

Qualifications

Required Education/Experience:

Bachelors and 2+ years of experience; or equivalent experience without a degree.


Required Experience/Skills/Attributes:

  • Ability to focus on ticketing system for sustained periods.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.
Desired Experience/Skills/Attributes:
  • Microsoft Certified IT Professional (MCITP), or equivalent
  • CompTIA Network+
  • ITIL Foundations
  • Familiarity with Remedy ticketing management system
Clearance Requirement:
Top Secret with ability to obtain SCI.

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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