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Network Technician IV

Job ID: 201673
Location: COOKEVILLE, TN, United States
Date Posted: Feb 5, 2020
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

The Network Operations Center, located in Cookeville, Tennessee, currently has an opening for the position of a Tier 2 Network Technician. The NOC supports the customer’s network and supporting infrastructure. We work with numerous teams and individuals via email, telephone, chat, and direct ticket submission. We support off hour’s coverage for all customers, ensuring 24/7 seamless operations.

Applicants must be flexible to work any 8-hour shift within our hours of operation, 24 hours a day, 7 days a week, with possibility of overnights, weekends, and holidays. This position is for a five-day, 40-hour workweek. We are seeking candidates who live in, or around, the Cookeville, TN area.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relavent certification.


  • Outstanding diagnostic, problem-solving and analytical skills

  • Experience working in complex LAN/WAN networks, TCP/IP protocols and network technologies

  • Familiarity with concepts and best practices of Network Security

  • Hands-on experience with common software and hardware

  • Good written and verbal communication skills, with a focus on accurate and succinct documentation of all work performed for ticketing purposes and collaborating with team members.

  • Exceptional customer service skills
  • Strong attention to detail
  • Punctual
  • Able to lift up to 50 lbs without assistance
  • Available for shift oriented work, in a 24/7 environment, and able to work holidays as needed

Desired Qualifications

 Any Cisco Certifications

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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