Job ID: 201614
Location: ANAHEIM, CA, United States
Date Posted: Apr 28, 2020
Category: Information Technology
Subcategory: Sys Administrator
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
The System’s Administrator reports directly to the Infrastructure Service Delivery Manager and will support the Anaheim-based customer’s Server, Storage and Compute Infrastructure. The System Administrator will work with the Infrastructure SDM, City IT staff and SAIC Remote Support teams to ensure that the storage, backups, data protection (offsite and DR), Windows, Linux, Active Directory, Citrix, and Exchange are all functioning and meeting service level requirements. In addition, the System Administrator will make recommendations around life cycle management, capacity planning and reporting.
Manage and maintain the operation of all of the managed storage devices in use at the City including ensuring uptime, capacity planning, life cycle management and making recommendations on how to improve performance and availability.
Install, configure, patch, monitor and maintain Windows physical or virtual servers, troubleshoot problems, and repair server hardware
Maintain, update VMware infrastructure, guests and gold image templates
Lifecycle management and technology refresh planning for operating systems and hardware within the City’s Data Center
Inventory and ensure accuracy of records in Service Now (CMDB) and provide support for quarterly auditing
Ensure Printer management and queues are all operational within the span of control
Ensure daily backups, offsite storage and infrastructure (capacity, licensing) are meeting best practices and our defined service level requirements
Ensure storage is available, operating optimally and that capacity reports are being provided to SAIC leadership on a weekly and monthly basis.
Perform routine and advanced system administration duties in a Windows Active Directory environment, configuration DNS / DHCP, and maintain appropriate Active Directory documentation.
Installs and secures new servers, and maintains the server infrastructure and all forms of systems that support the Data Center environment including cabling, power, space planning, cooling management and all other dimensions in a large, complex environment
Documents standard operating procedures and recommend updates to optimize service delivery in alignment with ITIL best practices
Documents and implements change requests; evaluate change requests for potential enterprise wide impacts
Provides occasional off-hours remote support for planned maintenance work, unplanned support issues, or to meet customer SLAs. May occasionally require on-site work at a data center during off-hours
Demonstrated ability to design high-level and detailed infrastructure architecture of Microsoft-based solutions such as MS SQL, PKI, SharePoint, Exchange, SCCM, and Citrix.
QualificationsRequired Education & Experience
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability