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Site Support Technician

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Job ID: 201344
Location: WASHINGTON, DC, United States
Date Posted: Feb 27, 2020
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description

Description

SAIC is seeking a Site Support Technician to come support PBGC in Washington, D.C!

Responsibilities include:

· Troubleshoots, repairs, and tests computer workstations, laptops, printers, peripherals, and teleconferencing equipment. 
· Installs and configures computer workstations, laptops, printers, peripherals, and teleconferencing equipment and associated cabling.
· Conducts site surveys; assesses and documents current site configuration and user requirements.
· Performs user equipment moves, new hire setups and terminating user equipment reclamations.
· Images/re-images computer systems; installs and configures software.
· Maintains records and accounts within Active Directory and the Asset Management systems.
· Resolves incident tickets, requests for information and service catalog requests.
· Creates and maintains Work Instructions and Standard Operating Procedures; completes operation checklists.
· Provides basic technical and process support to customers in person at our customer site.
· Participates in IT projects such as computer replacements, mobile device replacements, printer consolidations, site moves, annual asset inventory, conference room setups, etc.
· The Site Support Technician is expected to provide friendly, courteous support of all customer employees and contractors. 

The Site Support Technician will be expected to take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.

Shifts are 8 hours M-F scheduled during the hours of 7am-7pm EST.
 
 
 

Qualifications

EDUCATION AND EXPERIENCE:
 AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.

#PBGC

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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