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Job ID: 201238
Location: ALBUQUERQUE, NM, United States
Date Posted: Jan 28, 2020
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Minimum Clearance Required: DOE L
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Teleworking: No
SAIC has a position available to provide support help to users of the high-performance computing resources. Job functions include teaming with HPC support staff, Common Engineering Environment staff, and other HPC-Help staff to answer user questions and solve technical problems by telephone, email, and in person. Tasks include interactive issue troubleshooting, following user issue tickets through to resolution, documenting resolutions in a knowledge base, and working with application and system owners or supporters to identify advanced solutions. Responsibilities also include supporting the user support tools. Together, the HPC-Help Team members maintain issue tracking and knowledge management tools, an HPC training room, an HPC web portal, and a social media-enabled event announcement system. Team members are also responsible for helping to create the support structure and associated processes that will define their work, utilizing ITIL principle.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability