Join our Talent Network >

Operations Sr Manager

Job ID: 201132
Location: BELTSVILLE, MD, United States
Date Posted: Jun 30, 2020
Category: Program Management
Subcategory: Program Mgmt
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Top Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No

Share: mail

Job Description

Description

 SAIC is seeking an Operations Program Manager that provides support to a large federal government agency. Under the direction of the overall PM, this position will manage the performance of a functional service area as part of a larger program.

 

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

 

The Senior Operations Program Manager position leading the 24x7 Network Operations Service Line will provide leadership, mentoring, and in depth day to day technical guidance and management oversight to a large team of network and system engineers. The well qualified candidate will possess and apply sound management principles to set the tone and pace for the maturation of the Network Operations Service Line.  In addition, a broad technical expertise across multiple LAN/WAN/MAN architectures will provide the technical background required to plan and implement organizational and process changes to continue to enhance SAIC’s services. The candidate must be capable of providing leadership, technical direction and supervision to the Network Operations Service Line personnel, supporting the delivery of tier 2 and tier 3 operations and maintenance activities. The candidate must be capable of evaluating system performance results, performing risk assessments, evaluating performance metrics, and managing and directing complex short term/high visibility projects.

 

Description of Duties:

  •   Perform as the primary customer interface for Government Division Chief level leadership for technical and business matters, information sharing, and basic problem resolution.
  • Manage and integrate activities in accordance with contract requirements and ensure technical, schedule, cost, and financial performance. Identifies and analyzes minor variances, and recommends corrective actions.

  • Define or contribute to the program baseline then execute the program to comply with baseline requirements.

  • Manage risk, customer relationships, and matrixed program staffing.

  • Ensure compliance with quality standards and escalate challenges to leadership.

  • Support business development and program staff management.

  • Identify and remediate deficiencies in the provision of professional tier 2 and 3 O&M services relating to network operations

  • Review weekly and monthly performance metrics and develop customer reports and remediation plans as needed

  • Directs compilation of records and reports concerning operations and maintenance performance of network systems

  • Provides technical direction and guidance for the problem management process, including assessing and evaluating system anomalies. Supports the root cause analysis efforts to determine problems and develop remediation activities.

  • Collaborate with Cross-Bureaus and Agencies to plan and implement network changes as it relates to network operations

  • Directs and overseas the creation and maintenance of CONOPS and standard operating procedures

Qualifications

  • Bachelor degree in a computer science/computer engineering related discipline and 8+ years’ experience. Additional experience will be considered in lieu of degree.
  • Experience managing 100 or more program staff including direct labor, subcontractors and suppliers.
  • 12+ years IT network engineering support experience (Tier II, Tier Ill, network infrastructure implementation and maintenance) focusing on routing and switching disciplines

  • Experience in personnel management. Possesses the ability to develop leadership and management skills that require mentoring and feedback from supervisors.

  • Ability to escalate program issues to management for assistance. Provide input to corporate activities including performance reviews, compensation-related actions, and staffing and hiring recommendations. Raise personnel issues to appropriate internal support elements.

  • Ability to act independently while routinely being reviewed for soundness of judgment and overall quality and content.

  • Excellent oral and written communication skills

  • Self-motivation, professional demeanor and accountability

  • Expert written and verbal communication skills.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Lean Agile Portfolio Manager

VIENNA, VA, United States
Program Management

SR. SBIR Program Analyst (Navy Advanced Hypersonics)

ARLINGTON, VA, United States
Program Management

Sr Acquisition Professional

FORT MEADE, MD, United States
Program Management

Sr Program Manager

WASHINGTON, DC, United States
Program Management

Program Manager

WASHINGTON DC, DC, United States
Program Management

ISO 27K Process SME (VG01247)

WASHINGTON, DC, United States
Program Management

DHS S&T Senior Analyst

WASHINGTON DC, DC, United States
Program Management

Program Analyst

WASHINGTON, DC, United States
Program Management

Enterprise Operations Center Manager

WASHINGTON, DC, United States
Program Management

Operations Project Manager

WASHINGTON, DC, United States
Program Management

Service Delivery Manager

FLEXWORK, VA, United States
Program Management

Program Analyst

WASHINGTON, DC, United States
Program Management

Deputy Program Manager

WASHINGTON DC, DC, United States
Program Management

Program Analyst - DoD Modernization Biotechnology

ARLINGTON, VA, United States
Program Management

Program Analyst / Budget Analyst

MCLEAN, VA, United States
Program Management

Sharepoint Developer

SPRINGFIELD, VA, United States
Program Management

Senior Program Analyst

BETHESDA, MD, United States
Program Management

Executive Administrator

ARLINGTON, VA, United States
Program Management

Senior Business Operations Manager

ARLINGTON, VA, United States
Program Management

Senior Executive Assistant

ARLINGTON, VA, United States
Program Management

Program Support Lead

BETHESDA, MD, United States
Program Management

Program Analyst Sr. Principal

SPRINGFIELD, VA, United States
Program Management

Transformation Senior Program Manager

ARLINGTON, VA, United States
Program Management

Current Operations Analyst

WASHINGTON, DC, United States
Program Management

Program Mgmt Manager

WASHINGTON, DC, United States
Program Management