Join our Talent Network >

IT Service Delivery Manager

Job ID: 201144
Location: WASHINGTON, DC, United States
Date Posted: Jan 22, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

Share: mail

Job Description

Description

The IT Service Delivery Manager is a senior individual in the Service Delivery Management team and takes responsibility for the delivery of services to one or more of PBGC ITIOSS services. The services includes end user services, Data center operation, Voice and Video, Security, engineering and tools and processes.

Primary Responsibilities:

·        Establish excellent working relationships with the client representatives. They maintain a coherent strategy for dealing with service delivery across the program.

·        Ensure that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations that are deemed necessary to the client.

·        Take accountability for management escalations and lead the technical managers through to a resolution that is satisfactory for the client

·        Promote a culture of service management excellence and continuous improvements.

·        Develop deep understanding of the customer’s business needs and technology strategy and advise in improving delivery approach

·        Address and resolve problems and issues escalation

·        Build effective working relationships with other technical teams and promote efficiency in delivery

Qualifications


Required Education and Experience:

Proven successful work experience, 8+ years' supporting IT infrastructure and services delivery in a large, high volume multi-client environment supporting several remote locations.

Must have experience managing operation team performance using Service Level Agreements (SLA)

Excellent problem-solving skills and ability to analyze, identify and direct resolution of technical, administrative and process issues

Detailed understanding of project management and system development life cycle.

Must be Able to collaborate and build effective working partnerships across the program

Excellent interpersonal and communication skills, high Emotional quotient

Must be innovative in approach with ability to simplify and clarify complex technical requirements into a client value proposition

Detailed-oriented, great analytical skills, and focused on high levels of data accuracy

High ability to learn and adapt quickly.

A bachelor’s degree in a related field, such as information technology, computer science, or management information systems

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Senior Linux Systems Administrator

SPRINGFIELD, VA, United States
Information Technology

Senior Systems Administrator

SPRINGFIELD, VA, United States
Information Technology

Senior Systems Administrator - PKI Administrator

SPRINGFIELD, VA, United States
Information Technology

Data Scientist

WASHINGTON, DC, United States
Information Technology

ITSM Business Process & Deployment Manager (Remote)

FLEXWORK, MD, United States
Information Technology

ITSM Business Process & Deployment Manager (Remote)

FLEXWORK, DC, United States
Information Technology

ITSM Business Process & Deployment Manager (Remote)

FLEXWORK, VA, United States
Information Technology

Counter Intelligence SME

BETHESDA, MD, United States
Information Technology

Licensing SME (VG01393)

WASHINGTON, DC, United States
Information Technology

Software Asset Managment (SAM) Analyst (VG01388, VG01389, VG01390)

WASHINGTON, DC, United States
Information Technology

Senior Security Network Engineer – Cisco Hybrid Data Center SME

WASHINGTON, DC, United States
Information Technology

Business Analyst

WASHINGTON, DC, United States
Information Technology

Senior Solutions Architect

WASHINGTON, DC, United States
Information Technology

Journeyman Network Engineer - Cisco

WASHINGTON, DC, United States
Information Technology

Senior Data Scientist- (TS/SCI & Poly required)

CHANTILLY, VA, United States
Information Technology

Mid-Level User Management Analyst – ERP, SAP

INDIAN HEAD, MD, United States
Information Technology

Network Engineer- TS/SCI Poly required

CHANTILLY, VA, United States
Information Technology

Data Analyst- TS/SCI & Poly Required

CHANTILLY, VA, United States
Information Technology

Sr. Sys Administrator- TS/SCI Poly required

CHANTILLY, VA, United States
Information Technology

Sr. Systems Administrator - Secret

LORTON, VA, United States
Information Technology

Unified Communications Collaboration Team Lead

WASHINGTON, DC, United States
Information Technology

Network Enterprise Architect

RESTON, VA, United States
Information Technology

Enterprise Architect Cloud

RESTON, VA, United States
Information Technology

Tier I Service Desk Analyst

WASHINGTON, DC, United States
Information Technology

Enterprise Architect Applications

RESTON, VA, United States
Information Technology

Provide your information to receive jobs that fit you by keywords, location, and more,
and then receive great opportunities based on your skills and experience.

Join our Talent Network >