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Support Center Engineer

Job ID: 200664
Location: HOUSTON, TX, United States
Date Posted: Feb 10, 2020
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

The Support Center (SC) is responsible for assisting users supporting mission, simulation, and test activities. The SC acts as the primary point of contact and maintains privileged access for resolving issues for individual users of the Mission Control Center Systems (MCCS), within the critical and moderate environments. The SC handles Disaster recovery, including backup processing within the MCCS. The SC coordinates with appropriate operations team personnel when additional support is required, including engineering or maintenance. The SC monitors specific systems to ensure availability and reliability, and the SC performs facility reporting and communication.

Major Responsibilities:
  • Troubleshoot Windows/Linux workstation application issues and problems
  • Troubleshoot Windows/Linux printer problems
  • Responsible for reporting facility requests and issues.
  • Recognize and analyzes abnormal conditions and generates Incident Reports (IR).
  • Maintain log for tracking and resolving software and hardware problems
  • Provide technical assistance and interface to MCCS environments.
  • Perform Data Backups and Restores.
  • Support the creation of individual and group related access accounts as required.
  • Perform user-id account/password resets.
  • Perform RSA token Management
  • Monitor VMWare application software
  • Monitor telemetry data

Qualifications

Required Education & Experience
  • Bachelors in an engineering or other technically related discipline and 0 years related experience.
  • Be team oriented 
  • Possess strong written and verbal communication skills
  • Have strong decision making and problem resolution capabilities.
  • Demonstrate computer skills and familiarity with networks 
  • Be able to work a flexible and dynamic work schedule

Desired Qualifications

 
  • Experience related to space flight operations, control center operations and/or ground or space network operations. Related experience can be in one or more of the following skill areas:
    • Spacecraft ground processing systems 
    • Telemetry, command or trajectory data systems 
    • Spacecraft simulator systems 
    • Space-to-ground communication systems 
    • Large network data transport systems 
    • International Space Station communication systems
  • Current or previous certification in one or more of the JSC Mission Control Center Operations Team (OT) positions 
  • Knowledge of Windows, Linux operating systems. Networking protocol.
  • Call center experience. 



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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