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System Administrator Principal

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Job ID: 200389
Location: ANNAPOLIS JUNCTION, MD, United States
Date Posted: Apr 29, 2020
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Remote Work: No

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Job Description

Description

JOB DESCRIPTION: Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

 

Capabilities:

 

  • Provide support for implementation, troubleshooting and maintenance of IT systems

  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

  • Manage the daily activities of configuration and operation of IT systems

  • Provide assistance to users in accessing and using IT systems

  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

  • Provide support for the escalation and communication of status to agency management and internal customers

  • Optimize system operations and resource utilization, and perform system capacity analysis and planning

  • Provide in-depth experience in trouble-shooting IT systems

  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process

  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Qualifications

TYPICAL EDUCATION AND EXPERIENCE:

  • Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required

  • Bachelor’s degree in a technical discipline from an accredited college or university is required

    • Five (5) years of additional SA experience may be substituted for a Bachelor’s degree



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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