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Applications Technical Support-Tier II

Job ID: 200463
Location: WASHINGTON, DC, United States
Date Posted: Jan 29, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: Yes

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Job Description

Description

SAIC is looking for talented Tier 2 Support Specialist to provide support on our GSA COMET contract. The candidate is responsible for conducting technical investigation on issues related to system, and Java Enterprise applications running on JBOSS escalated from Tier 1 support. Additionally, the candidate maintains a current inventory of all hardware and software. This role is also responsible for trouble-shooting and resolving or escalating issues reported through the help-desk and ticket systems.

This position allows for a combination of onsite and remote work. Candidate must be located in the DC metro area in order to be onsite 3 days per week. 


Responsibilities:

  • Responsible for IT service desk operations associated with the identification, prioritization and resolution of reported problems.
  • Respond, open, and close tickets in an incident tracking system (e.g. ServiceNOW).
  • Address Tier 2 incidences related to the systems and applications.
  • Investigate issues related to JBOSS by looking at log files through Splunk.
  • Investigate issues related to system performance by examining CPU, memory and Disk I/O utilization through Splunk.
  • Update Knowledge Base Articles to ensure Tier I ticket resolution.
  • Demonstrate problem-solving skills related to RedHat Linux systems, applications running on JBOSS.

Qualifications

Required Education & Experience

  • Associate's degree and 2 years of relevant Information Technology experience required.
  • Bachelor's degree with a specialization in Computer Science/Engineering or related field preferred.  May accept additional experience in lieu of degree.
  • Familiarity with the Linux Operating System.
  • Familiarity with JBOSS Enterprise Application Platform, and the Java Virtual Machine.
  • Familiarity with Splunk is a plus.
  • Support the GSA missions, organization, objectives, lines of authority to effectively communicate system needs and priorities.
  • Ability to troubleshoot and address problems related to systems.
  • Ability and skill to effectively support and communicate with users. Should be able to demonstrate accomplishments in this area.
  • Ability to analyze and plan workload schedules, and set priorities. Ability to multi-task workload.

This position allows for a combination of onsite and remote work. Candidate must be located in the DC metro area in order to be onsite 3 days per week. 

 

 

Security Requirements

  • Must pass a GSA background check/Public Trust Clearance

 

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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