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Technical Services Analyst (Content Management)

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Job ID: 200337
Location: PENSACOLA, FL, United States
Date Posted: Mar 16, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC is looking for a Technical Services Analyst (Content Management) in Pensacola, FL to provide support to Navy eLearning. The candidate should have applicable experience in web development/programming, systems testing/quality assurance, education and training systems, project management, and electronic documentation.

  • Government acceptance support for eLearning content developed and delivered by external vendors;
  • Performs quality assurance validation checks to test for conformance to standards and ensures compatibility and integration of all content with Navy Learning Management System applications;
  • Acts as liaison between external developers and government content sponsors, providing technical support and feedback as required. Coordinates content management lifecycle among all stakeholders;
  • Troubleshoots, corrects programming/code or provides possible solutions for issues that may occur throughout lifecycle of eLearning content. While programming is not a day-to-day function, knowledge/experience from an eLearning content development (web development/programming) perspective is integral to identifying problem areas and recommending technical solutions;
  • Participates in test efforts for software product development or support projects to measure the quality of the functional (business) components of the system. Support includes testing and evaluation of computing systems, critical feedback for test artifacts for all phases of test events, software change management, software defect management, and project metrics tracking and reporting;
  • Identifies opportunities to enhance and improve systems and processes in support of current and development initiatives and strategies;
  • Provides technical writing efforts to document new/updated processes;
  • May be required to support working group discussions to derive requirements for training and integration initiatives;
  • Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
  • Trains, advises, and assists other team members, developers, and government entities in hosting procedures, required standards and policies, Navy Learning Management System applications, and any other technical areas, as requested;


  • Bachelor's degree in Information Technology, Computer Science, Mathematics, Engineering, or Physical Science and two (2) years or more experience; Masters and 0 years related experience. Four (4) or more additional years of experience in lieu of Bachelor degree
  • Active DoD-issued Secret Security Clearance is required;
  • IAT II (CCNA Security or CSA+ or GICSP or GSEC or Security+ce or SSCP) is required.
Required Skills
  • Working knowledge of Sharable Content Object Reference Model (SCORM) sequencing, navigation and computer managed instruction (cmi) standards
  • Experienced with common eLearning coding/programming/web development to include; JavaScript, XML, CSS, and HTML5
  • Understanding of multimedia types, associated file extensions and interactions with computing environments
  • Strong troubleshooting skills to identify issues within eLearning courses, coding/programming, and web applications
Desired Skills

•     Intermediate knowledge and experience with a variety of eLearning development tools including      

               Adobe Captivate, Articulate, and Dreamweaver

•     Intermediate knowledge of toolsets required for validating eLearning courseware (i.e. ADL Test               

               Suite and Runtime Environment, Rustici Test Track)


Desired Qualifications



SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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