SAIC is looking for a Technical Services Analyst (Content Management) in Pensacola, FL to provide support to Navy eLearning. The candidate should have applicable experience in web development/programming, systems testing/quality assurance, education and training systems, project management, and electronic documentation.

• Government acceptance support for eLearning content developed and delivered by external vendors;
• Performs quality assurance validation checks to test for conformance to standards and ensures compatibility and integration of all content with Navy Learning Management System applications;
• Acts as liaison between external developers and government content sponsors, providing technical support and feedback as required. Coordinates content management lifecycle among all stakeholders;
• Troubleshoots, corrects programming/code or provides possible solutions for issues that may occur throughout lifecycle of eLearning content. While programming is not a day-to-day function, knowledge/experience from an eLearning content development (web development/programming) perspective is integral to identifying problem areas and recommending technical solutions;
• Participates in test efforts for software product development or support projects to measure the quality of the functional (business) components of the system. Support includes testing and evaluation of computing systems, critical feedback for test artifacts for all phases of test events, software change management, software defect management, and project metrics tracking and reporting;
• Identifies opportunities to enhance and improve systems and processes in support of current and development initiatives and strategies;
• Provides technical writing efforts to document new/updated processes;
• May be required to support working group discussions to derive requirements for training and integration initiatives;
• Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
• Trains, advises, and assists other team members, developers, and government entities in hosting procedures, required standards and policies, Navy Learning Management System applications, and any other technical areas, as requested;