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Call Center Engineer

Job ID: 200141
Location: WASHINGTON, DC, United States
Date Posted: Jan 29, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Part-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

SAIC has an opportunity for a Call Center Engineer in Washington, DC!

Candidate will be a member of a team of Call Center Engineers supporting the SEC Service Desk. 

Duties
  • Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. 
  • Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. 
  • Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. 
  • Researches customer concerns and find appropriate resolutions. 
  • Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.  
Shift: Day shift- part time. 
Location: On Site at the Securities and Exchange Commission, Wash. DC.  

Qualifications

Required Education & Experience
  • Associates degree and one year related experience or High School and two years of related experience.

Preferred Experience
  • 3 years of experience support an IT service Desk.  Must pass SEC Security Suitability prior to starting work. 
  • Experience with Asset Management Systems
Clearance Requirement
  • Public Trust Clearance required to start work.

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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