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Call Center Operator - Day Shift

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Job ID: 1929701
Location: CHANTILLY, VA, United States
Date Posted: Feb 13, 2020
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Teleworking: No

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Job Description

Description

SAIC is seeking a Call Center Operator that will provide professional telephone operations support to answer and manage incoming calls from a variety of sources.  This position is for a day shift (9am to 5:30pm), M-F.

Qualifications

  • Must already possess an active TS/SCI with FS
  • All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls.  
  • Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes.  
  • Attention to detail is necessary to manage complexity of calls.  
  • Proven ability to perform in a fast paced environment and manage multiple tasks at once.
  • Requires excellent interpersonal skills and the ability to develop relationships with customers, coworkers and colleagues. 
  • Must be able to work easily with non-native English speakers and pay close attention to details.  
  • Must have the ability to adapt to changing work requirements, multiple tasks and priorities, and be able to exercise discretion.

Desired Qualifications

 

Prior call center experience managing a high volume of incoming calls is desired.

 



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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