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Watch Administrator - Tier 1 Support

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Job ID: 1929690
Location: CHANTILLY, VA, United States
Date Posted: Feb 13, 2020
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Remote Work: No

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Job Description

Description

SAIC is seeking a candidate that will provide support for a telephone and trouble ticket oriented "Service Desk" in support of a customer's mission oriented IT infrastructure. The candidate will provide Tier 1 support of Network and Server Infrastructure, and initial troubleshooting on LAN & WAN voice and data telecommunications plus supporting applications and services.  This position is for a 12 hour night shift (6PM to 6AM), 3/4 days per week (rotating), including some weekends and holidays. 

Qualifications

  • Must already possess an active TS/SCI with FS
  • Must be able to provide support for a telephone and trouble ticket oriented "Service Desk".
  • Must be able to provide Tier 1 troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools. 
  • Must be able to serve as liasion between the end users / customers and Sr. technical staff if problems are escalated. 

Desired Qualifications

 In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.).


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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