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Job ID: 1929556
Location: COLLEGE PARK, MD, United States
Date Posted: Feb 4, 2020
Category: Engineering and Sciences
Subcategory: Systems Engineer
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
SAIC is recruiting for a Scientific Systems Engineer for one of our programs supporting the FDA. This candidate will be required to provide general support for Windows and Mac OS workstations in the FDA laboratory and office environment. The ideal candidate shall have expertise in setup, configuration, administration of Windows and OS Scientific Workstations, and integrating them with Active Directory/etc.. Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. The candidate must be skilled in the setup, configuration and management of scientific workstations.
Primary Duties and Responsibilities include, but not limited to:
•Perform software application maintenance on scientific workstations running a variety of operating systems including Mac OS, Windows, and some Linux.
•Perform routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring, applying operating system patches, antivirus updates
•Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
•Accurately document problems in logging and discrepancy reporting tools
•Work directly with the customer in most aspects of the day-to-day activities
•Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses
•Perform hands-on repair of equipment and maintenance/installation of computing infrastructure
•Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.
•Implement continuous improvement methodology through the use of IT systems or procedure
•Maintain inventory of system assets
•Ensure compliance with FDA standards and security policies
•Additional responsibilities will include: End user documentation and training, computer moves and deployments, and additional duties as assigned.
FREEDOM TO ACT: Works under general direction on routine work. May receive detailed instructions on new projects or assignments. Follows established procedures. Work is reviewed for soundness of technical judgment, overall adequacy and accuracy. Exercises judgement within defined procedures and practices to determine appropriate action. IMPACT: Contributes to completion of milestones associated with specific projects. Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in allocation of additional resources. LIASON: Primarily internal company contacts. Infrequent inter-organizational andoutside customer contacts on routine matters.
REQUIRED EDUCATION AND EXPERIENCE:
Must have a Bachelors degree and 2+ years of relevant experience. May consider a High School education and an additional 4 years of experience in lieu of a degree.
Must have experience being in a Help Desk / Technical Troubleshooting role
Must have strong IT experience
Must have the ability to learn new skills as needed
Must have the ability to work in a busy environment
Must have the ability to work with a team as well as independently
Must have at least 1 year of hands on IT experience
Desired QualificationsExperience working in a Scientific Environment
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability