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Systems Support Technician (Shift Work) (VG00274)

Job ID: 1929145
Location: WASHINGTON, DC, United States
Date Posted: Dec 12, 2019
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No

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Job Description

Description

Position Description:

 

SAIC is seeking a Systems Support Technician to support a large federal government agency. This position will perform on-site, at a government location on one of three shifts, including weekend/holiday rotations.

 

Description of Duties:

  • Monitor ticketing system to receive work assignments.
  • Fulfill user requests for email account service following standard operating procedures.
  • Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
  • Add/delete/modify Distribution list.
  • Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
  • Assist customers with PST mapping modify/restore.
  • Complete shift logs and turnover.
  • Reply to all customer inquiries in a timely manner.
  • Document issues and escalate to next tier support as necessary.
  • Monitor systems consoles and remediate alerts.
  • Perform server builds and decommissions.

Qualifications

Required Education/Experience:

High School and seven (7) years related experience.


Required Experience/Skills/Attributes:

  • Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.

  • Possess basic literacy in TCP/IP based networking.

  • Ability to focus on ticketing system for sustained periods

  • Ability to follow standard operating procedures and comply with data entry standards

  • Possess strong oral and written communication skills to escalate problems encountered.

Desired Experience/Skills/Attributes:

  • Familiar with Remedy ticketing software.
  • CompTIA Network+, CompTIA A+
  • ITIL Foundations

Clearance Requirement:

Top Secret with ability to obtain SCI.

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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